Frequently Asked Questions

Your membership includes 15 minutes free per meeting. The time may be extended by either party at their discretion however if the customer requests an extension of time beyond the initial 15 minutes charges may apply. The standard charge for overage is $35.00 per 15 minutes over if the extension is requested during the meeting. If the extension is requested before the meeting or the meeting is planned, the rate will be displayed on your dashboard and the total cost will be automatically calculated for you. Meetings can be adjusted the day before without being charged the $35.00 per 15 minute rate.

We're not trying to hide these costs from you but the cost can vary based on the type of account you have.

You can receive up to 5 text or image swap updates per month to your site without having to worry about paying us again. You can monitor this on your dashboard. If you want additional or different types of updates per month such as structure then there will be additional charges discussed with us.

Do you write the text? No. We are unable to write your content for you unless you request an additional quote for it. We are happy to update your website with new text on any page, however.

Does the site have to be designed by you? Nope! As long as you have the ability to give us access to your site we can update the text for you. We will need FTP (File Transport Protocol) access in order to do this for you. You can keep this information up to date on your dashboard.

Up to 5 multi-user accounts are available to you at no cost. These users will be able to log in and interact with your account on your behalf. They will have full access to the dashboard as if they were logged in as you however they will not be able to modify your billing information. You can set and adjust a budget for each individual or disable the ability for an individual to charge the account on file. These users are great if you would like to have a member of your team or company work as technical support for you without compromising your account.

Additional multi-user accounts can be added and the cost will be displayed on your dashboard. We're not trying to hide these costs from you but the cost can vary based on the type of account you have.

We love to give you as much control as we can. We've created a unique way of interacting with your due date by allowing you to adjust your timeline directly inside of your dashboard. Our system will automatically keep track of where that timeline is at the moment we are working on your account to ensure that you are billed per the updated timeline amount. This is good for you! This means that if you adjust the billing to speed the timeline up in the middle of the project and then slow the project due date down towards the end you will only be billed for the expedited time.

For instance, you set the timeline to the default timeline of $27.00 per hour. The timeline of that project is one week. You look at your calendar and everything looks good but after the first day of the project you realize that you really actually need the project to be done by Thursday. You speed the project up to meet the Thursday deadline. You find out just a few hours later, while we've been working on your project to get it done in time, that your investor has plans and rescheduled for the following week. You can re-adjust your timeline back to the original timeline and drop back down to the original quoted rate of $27.00 per hour. Of course, your project will be delivered a few hours earlier than what was projected but you will not pay the expedited rate for the remaining amount of work.

We work to keep you as up-to-date as we can on your project even if you are not a member. At the end of the day you receive a summary of your project with any project in our system. By having hourly updates you will know exactly who is working on your site, when, and how much time it's taking to get each project done.

We are US based. At the time that you are reading this we are solely US based. Our hours of operation vary on a daily basis and as a result your hourly report may not be a typical 9:00AM EDT to 5:00PM EDT report. We are currently a second-shift operation placing our time of operation between 6PM to 2AM EST. This does not mean that you will not receive updates before then, however the updates made before then will typically be made on the weekend or other hours that we, as a company, work. This time will depend on the employee working on your project.

There's always a contract between two parties that exchange money. There's even more paperwork involved when it comes to exchanging confidential data such as blueprints, design plans, copyright images and text as well as other various data. We're interested in keeping that data safe for you and as a result there is no contract in payment terms. There are, of course, other legally binding documents. You will find them all inside of your dashboard and in the FAQ as well. These are important documents for you to have access to, so we will provide you with the "short" version and the "long" version in separate places.

You receive the two virtual meetings a month and the hourly updates. We believe that you do not have to pay us monthly to get great customer support - you will receive the same support even if you do not pay. We also believe, however, that you shouldn't need support on a product if it is programmed correctly the first time. This is our goal. You have the opportunity to fill out a survey after every project and every support ticket, even if it was just a quick question. We do not have phone surveys as an option at this time but you can submit your feedback through your dashboard and we will be happy to record it for you!

You have the standard quoted programming rate. We're unable to offer a monthly programming rate and as a result the price is specifically for the features that you see. Those features are:

• Multi-User dashboard support
• Expedited timeline
• 2 Virtual meetings per month
• Hourly project updates
• Month to Month [no contract]

We guarantee that your website will be available 99% of the time. If, at any point, your website becomes inaccessible for less than 99% of the time we will credit your account for a month of service at no cost.

Our standard $4.95 hosting package offers the following features:

We offer additional paid support as needed for assistance in a variety of hosting needs. The additional support can be requested via the Instant Quote tool through the custom quote system.

If you have an application in development with us and establish hosting as part of the package with us you will also have access to your username and password as well as general application information inside of your dashboard.

We have monthly and yearly plans available however those plans remain the same monthly price of $4.95 per month. There is no discounted service beyond the $4.95 and no requirement to purchase or contract.

There is no mid-period refunds. If you have paid for a year of service, you will not receive your money back prior to the end of the year. The only exception to this policy is the 30 day money back guarantee.

This agreement was last modified June 1, 2014. This agreement can change at any time with or without notice.

The following are defined:

• Terms and conditions are now referred to as an Agreement
• http://www.trustedprogrammer.com/ is now referred to as Site
• Trusted Programmer is now referred to as Company
• Capitalized terms are defined here

This agreement is a legally binding document. It is based on this Site. You agree to the terms by using this site. If you do not agree with the Terms then please discontinue the use of the site.

You must be 18 years old to use the Site. You agree that you are 18 years of age.

The site uses cookies and session data, you agree to let us store this information on your computer.

Company owns the rights of the Site and everything on it. The features, the site itself, and all functionality are ours. The content within this site is protected by law.

You may view the site and download it to speed it up for your own personal use.

You may not do any of the following:

• Publish, capture, or claim ownership of any material on this site
• Reproduce, duplicate, copy or otherwise copy content for profit
• Represent yourself as an employee or contractor of the Company to any individual without a written contract or employment agreement from the Company

We can terminate your access to the site unless we are bound by a contract. If there is a contract, 7 days of notice must be presented before termination. We will destroy your information if you are terminated. Even upon termination you are still bound by this agreement.

You cannot do any of the following:

• Use the site any way that causes or may cause damage to the site or the company
• Impede the performance or accessibility of this website
• Use the site illegally, fraudlently, or harmfully
• Use the site in any way that violates national or international law or regulations
• Copy, transmit, store, host, send, publish or distribute any destructive software or hardware (spyware, viruses, etc)
• Data mine the website using automated systems or systematic data collection without approval
• Send spam to any user or user group
• Market or otherwise solicit business

This website has areas that are restricted. Company reserves the right to restrict any area of the site.

Your user credentials should be keep safe. Restricted information is considered confidential and only available by law or by you.

We can turn your user account off at any time.

You can send data to us on the restricted portion of the site. You give us permission to access the information securely and confidentially. We make sure your data is safe using industry standards.

You will not send us illegal information. The information submitted cannot bring legal action upon us. No information involved in or possibly involved in legal action should be sent.

We can destroy or edit information that is stored on our server.

The website is provided as is without a warranty that it will be available.

You will not hold us liable in relation to the following:

• Any indirect, special or consequential loss
• Any business losses, loss of revenue, income, or loss of data.

There is nothing in this agreement that limits laws. We are still held liable in the respect of:

• Death or personal injury caused by us
• Fraud or fraudulent misrepresentation by us
• Anything illegal or unlawful for us to exclude or limit liability on

By using this site you agree that the terms here are reasonable.

You agree that you will not bring a lawsuit personally against any of our employees or officers.

If anything cannot be enforced by law then the rest of this agreement still stands.

If you break the Terms of Service we can take action to deal with the breach. We are able to take any of the following actions:

• Suspend your access to the site
• Block computers using your IP address(es)
• Contact your ISP and have them block your access
• Bring court actions against you

This is the entire agreement. This agreement takes precedence over any previous agreements.

You have the authority to enter into this contract on behalf of yourself, your company or your organization. You will give us everything we need to complete the project as and when and in the format we need it. You will review our work, provide feedback and approval in a timely manner too. Deadlines work both ways, so you will also be bound by dates we set together. You also agree to stick to the payment schedule outlined on your dashboard.

We have the experience and ability to do everything we have agreed with you and we will do it all in a professional and timely manner. We will strive to meet every deadline that is set and on top of that we will maintain the confidentiality and security of everything you give us.

We program websites into professional looking templates that adapt to the capabilities of many devices and screen sizes. We program using predominantly PHP, MySQL, HTML, and CSS and our expertise is incorporating function into a good design. We may not provide every template as a static visual because it may not demonstrate our work. We may use static visuals to ensure the look and the feel of the website are in line with what you expect.

If it is part of the agreement, we will seek out and purchase on your behalf a template or design or hire a design artist or team to create your work in a visually appealing manner. All templates purchased will have a license that can only be transferred to you from us. We will provide the license, certification, or contract that the design of the site is legally yours to modify in any manner that you (or we) wish, if applicable.

You will have the ability to review our work and provide feedback daily through your dashboard. If, at any stage, you are not happy with the direction our work is taking, you will pay us in full for everything we have produced until that point and cancel this contract.

We will provide the industry standard for place-holder text. We are not responsible for writing or inputting any text copy. If you would like us to write new content or input text a quote for that will have to either be included or created in the dashboard.

You should supply graphic files in an editable, vector digital format. You should supply photographs in a high resolution digital format. If you choose to buy stock photographs, we can suggest stock libraries. If you would like us to search for photographs for you, you can request a quote in your dashboard.

We deliver web page types developed from HTML4/5 markup, CSS2.1 + 3 stylesheets for styling and unobtrusive JavaScript for feature detection and behaviors.

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a persons experience of a design should be appropriate to the capabilities of a browser or device.

We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Internet Explorer) and Mozilla Firefox. We will also test to ensure Microsoft Internet Explorer 9 for Windows users get an appropriate, possibly different, experience. We will not test in other older browsers unless you specify otherwise. If you need an enhanced design for an older browser, you can request a quote for that in your dashboard.

Testing popular small-screen devices is essential in ensuring that a persons experience of a design is appropriate to the capabilities of the device they are using. We test our work in simulated browsers for the following:

iOS

• Safari
• Google Chrome

Android

• Google Chrome
• Firefox

We currently do not test Blackberry, Opera Mini/Mobile, Windows Phone or other mobile browsers. If you need us to test using these, you can request a quote in the dashboard.

Technical support is available as a quoted item inside of the dashboard. We have hosting packages available based on need. Hosting related questions will be answered if you have hosting with us. We will initialize your site setup, if contained within the quote, plus any statistics software such as Google Analytics as owned by you. Updates and management of the server will be provided by Trusted Programmer. You can purchase additional support, if needed, through your dashboard here at Trusted Programmer.

We know from experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your earliest ideas. We do not want to limit your ability to change your mind. The price at the beginning of the quote is based on the length of time we estimate we will need to accomplish everything you have told us you want to achieve, but we are happy to be flexible. If you want to change your mind or add anything new, simply update the task list inside of the dashboard and an updated quote will be provided to you.

We cannot guarantee that our work will be error-free and so we cannot be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you have advised us of them. Finally, if any provision of this contract shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this contract and shall not affect the validity and enforceability of any remaining provisions.

First, you guarantee that all elements of text, images or other artwork you provide are either owned by your good selves, or that you have permission to use them.

Then, when your final payment has cleared, copyright will be automatically assigned as follows:

You will own the programming elements that we create for this project. We will give you source files and finished files and you should keep them somewhere safe as we are not required to keep a copy. You own all elements of text, images and data you provided, unless someone else owns them.

We will own the unique combination of these elements that constitutes a complete design and we will license its use to you, exclusively and in perpetuity for this project only, unless we agree otherwise.

We love to show off our work and share what we have learned with other people, so we reserve the right, with your permission, to display and link to your project as part of our portfolio and to write about it on websites, in magazine articles and in books.

We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As we are also sure you will want to stay friends, you agree to stick tight to the payment schedule displayed on your dashboard.

Just like a parking ticket, you cannot transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of the State of Tennessee, United States of America.

By agreeing to do work with us, paying us the initial portion of the quote displayed in your dashboard, using our systems to stay up to date with a project, and checking and agreeing to the terms of this contract you are submitting a digital signature permissible in the court of law. You agree that this agreement is binding and irrevocable. You also agree that upon the initial agreement you will sign and return a digital or paper copy of this if requested.

This Privacy Policy governs the manner in which Trusted Programmer collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.trustedprogrammer.com/ website ("Site"). This privacy policy applies to the Site and all products and services offered by Trusted Programmer.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Trusted Programmer may collect and use Users personal information for the following purposes:

• To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site. We may use feedback you provide to improve our products and services.
• To process payments.We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature. To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Trusted Programmer has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.